It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 15 to 20 business days for international shipping (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $15 flat rate shipping Globally.
If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Free local delivery is available for USA & Pakistan. For orders under $10, we charge $5 for local delivery.
Deliveries are made on business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 days. We will send you an email when your order is ready along with instructions.
Our in-store pickup are available on working business days. Please have your order confirmation email with you when you come.
We offer international shipping to worldwide.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping for international order may take 10-20 business days after placing your order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WOW-INFINIGY is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.